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Hertsmere Valley Care Services Limited © 2016

Non-accessible content

Preparation of this accessibility statement

Hertsmere Valley Care Services Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (www.hertsmerevalleycare.co.uk) (No. 2) Accessibility Regulations 2018.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Interactive tools and transactions

Feedback and contact information

Compliance status

This accessibility statement applies to www.hertsmerevalleycare.co.uk.

This website is run by Hertsmere Valley Care Services Limited. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
  
• navigate most of the website using just a keyboard
  
• navigate most of the website using speech recognition software
  
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  
• We’ve also made the website text as simple as possible to understand.
  

AbilityNet has advice on making your device easier to use if you have a disability.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the content in question being in scope of the regulations, but there’s an accessibility problem with it.

This statement was prepared on 12th April, 2022. It was last reviewed on 19th April, 2022.

This website was last tested on 10th April, 2022. The test was carried out by AccessiBe

Enforcement procedure

Accessibility statement for www.hertsmerevalleycare.co.uk

How accessible this website is

We know some parts of this website are not fully accessible:

• the text will not reflow in a single column when you change the size of the browser window
• you cannot modify the line height or spacing of text
  
• most older PDF documents are not fully accessible to screen reader software
  
• some of our online forms are difficult to navigate using just a keyboard
  
• you cannot skip to the main content when using a screen reader here.

Technical information about this website’s accessibility

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: admin@hertsmerevalleycare.co.uk.

Reporting accessibility problems with this website

Our accessibility roadmap [add link to roadmap] shows how and when we plan to improve accessibility on this website.

Disproportionate burden

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us [www.hertsmerevalleycare.co.uk/contact-us.html].

Content that’s not within the scope of the accessibility regulations

We plan to add accessibility to the navigation bar by September 2022. When we migrate to a new development platform we’ll make sure our navigation bar meets accessibility standards.

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in a year.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email: admin@hertsmerevalleycare.co.uk
call: 020 3417 3536

We’ll consider your request and get back to you in a few days.​

What we’re doing to improve accessibility

Contacting us by phone or visiting us in person

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Navigation and accessing information
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).​

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It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.