HERTSMERE VALLEY CARE SERVICES LIMITEDS

• The Care Quality Commission is an independent regulator of health and social care in England, with the objective of ensuring that people have access to safe, caring, effective, responsive and well-led care services.


• They monitor, inspect and rate these services to make sure that they meet fundamental standards of quality and safety.


• They also take action to protect people who use services.


• They publish what they find and give each provider performance ratings.

HOW IS HERTSMERE VALLEY CARE SERVICES REGULATED

There are five key questions asked by the CQC of care providers. They are often referred to as Key Lines of Enquiry (KLOEs):

Are they safe? Safe: you are protected from abuse and avoidable harm.

Are they effective? Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Are they caring? Caring: staff involve and treat you with compassion, kindness, dignity and respect.
Are they responsive to people's needs? Responsive: services are organised so that they meet your needs.

Are they well-led? Well-led: the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

KEY QUESTIONS ASKED BY THE CQC

WHAT IS THE CARE QUALITY COMMISSION?

HOW IS HERTSMERE VALLEY CARE SERVICES RATED BY THE CQC?